Error in remeshing step

Hi everyone,

I’ve been using ShapeWorks for a few weeks and I have a few questions regarding the grooming step. Both in ShapeWorks Studio and using Python, the process gets stuck during the remeshing step. I’d like to know if anyone else has experienced this issue, and if I’m the only one, I’d love to understand what might be causing it.

Also, the optimization step doesn’t seem to model my dataset correctly—regardless of whether I use a small or large number of samples or adjust the input parameters. I’ve tried changing the optimization settings multiple times, but with no success. Could this be related to skipping the remeshing step?

Thank you very much for providing this space for questions and support.
Best regards,
Paula